We understand banking needs can arise at any time, day or night. That's why we offer 24/7 support, so you can get help whenever you need it.
We know every customer is unique, with different financial goals and needs. Our team takes the time to understand your needs and provides personalized service tailored to your goals.
We believe technology should make your life easier, not more complicated. That's why we offer a user-friendly website and mobile app that are easy to navigate and provide quick access to your accounts.
We know that your time is valuable. That's why we strive to respond to your inquiries and requests in a timely manner, so you can get the answers you need when you need them.
We believe in transparency and honesty when it comes to our policies and procedures. We are committed to explaining our products and services clearly and helping you understand how they can benefit you.
At USA Bank Online, our team of banking professionals is dedicated to helping you achieve your financial goals and providing you with the best possible banking experience.
CEO and co-founder
James O'Malley is the CEO of USA Bank Online and a seasoned banking professional with over 20 years of experience in the industry. Since co-founding the bank in 2015, he has been dedicated to providing customers with a modern and innovative banking experience. James is responsible for overseeing all aspects of the bank's operations, including customer service, product development, and risk management. He is a strong advocate for financial education and is passionate about helping customers achieve their financial goals.
VP loan services
Stephanie Crawford is the Vice President of Loan Services at USA Bank Online. With over 10 years of experience in the banking industry, Stephanie has been an integral part of our team since the bank's founding in 2015. She is responsible for overseeing all loan services, including underwriting, origination, and servicing. Stephanie is a passionate advocate for financial education and is always willing to go the extra mile to ensure that our clients have access to the best loan products and services.
Chief Operating Officer
Holly Wilson is the Chief Operating Officer at USA Bank Online. With over 15 years of experience in the banking industry, Holly has been a driving force behind the bank's success since its inception in 2015. As COO, she is responsible for overseeing all operational aspects of the bank, including customer service, compliance, and risk management. Holly is a dedicated leader who is always looking for ways to improve processes and streamline operations to ensure that our clients have the best possible banking experience.
Chief Customer Officer
Joel Reed is the Director of Customer Support at USA Bank Online. With over a decade of experience in the customer service industry, Joel has been an integral part of our team since the bank's inception in 2015. He is responsible for overseeing all customer support operations, including training and supervising our support staff, and ensuring that our clients receive the best possible service. Joel is a dedicated advocate for our customers and is always looking for ways to improve their banking experience.
Our management team at USA Bank Online is a group of experienced and dedicated banking professionals who are committed to providing exceptional service and innovative financial solutions to our customers.
Learn moreThis month, USA Bank Online is proud to sponsor the annual 5K fun run to support Pets4All, a pet adoption agency based in Jamestown, New York. The fun run is a family-friendly event that encourages physical activity and supports a great cause. The event takes place in the heart of the Jamestown community and draws participants from all around the area.
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